Terms & Conditions for qris77

In these Terms & Conditions, the following terms shall have the meanings assigned to them below unless the context expressly requires otherwise.

By accessing, registering on, or using the Platform, you represent and warrant that:

• You are at least 21 years of age;
• You are a natural person with full legal capacity to enter into a binding agreement under the laws of your jurisdiction;
• You are not accessing the Platform from a Prohibited Jurisdiction where online gambling is explicitly forbidden under local law;
• You are not an employee, officer, director, agent, or immediate family member of any employee of the Company or any of its affiliated game-supply partners;
• You are not acting on behalf of any third party when registering or placing wagers;
• Any funds deposited into your Account are from a lawful source and are not proceeds of any criminal activity;
• You have not previously had an Account suspended or permanently closed by the Company for a violation of these Terms.

The Company reserves the right to request documentary evidence confirming any of the above representations at any time. Failure to provide satisfactory evidence within a reasonable period may result in Account suspension and withholding of any pending withdrawals pending investigation.

To access the full range of betting and gaming services on the Platform, you must register a personal Account. The registration process requires you to provide accurate, current, and complete information including, but not limited to: your full legal name, date of birth, email address, and a secure password of your choosing.

One Account Per Person: Each Player is permitted to hold only one registered Account on the Platform. The creation of duplicate, multiple, or shared accounts is strictly prohibited. Where the Company identifies multiple accounts held by the same individual — whether identified by name, device fingerprint, IP address, payment method, or any other means — all such accounts may be suspended and any outstanding balances held pending review.

Account Security: You are solely responsible for maintaining the confidentiality and security of your login credentials. You must not share your username, password, or two-factor authentication codes with any other person. The Company will not be liable for any loss arising from unauthorised access to your Account where you have failed to maintain the security of your credentials. You must notify the Company immediately upon becoming aware of any suspected unauthorised access to your Account by contacting support at [email protected].

Accurate Information: All information provided at registration and during KYC must be truthful and accurate. The Company reserves the right to suspend or permanently close any Account where registration information is found to be false, misleading, or materially incomplete. Balances held in fraudulently registered accounts are subject to forfeiture.

Account Currency: Upon registration, Players may elect to operate their Account balance in Indonesian Rupiah (IDR) or in a supported cryptocurrency denomination (USDT, BTC, ETH). Currency selection may be subject to change with prior notice from the Company.

Supported Deposit Methods: qris77 accepts deposits via the following channels: bank transfers to BCA, BRI, BNI, Mandiri, CIMB Niaga, and OCBC NISP; Indonesian e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja; and cryptocurrency transfers in USDT (TRC-20 and ERC-20), Bitcoin (BTC), and Ethereum (ETH). The minimum deposit amount is Rp 10.000 for Rupiah-denominated transactions. Cryptocurrency minimums are published on the deposit page and are subject to change based on network conditions.

Deposit Processing: Rupiah bank transfer and e-wallet deposits are credited to your Account balance within minutes of confirmed receipt by the Company's payment processor. Cryptocurrency deposits are credited upon the required number of network confirmations for the relevant blockchain. The Company is not responsible for delays caused by the banking system, e-wallet provider network, or blockchain congestion.

Withdrawal Eligibility: Withdrawals may only be processed to payment methods that have been used to make a prior deposit into the same Account. This anti-money-laundering requirement ensures that funds are returned to their source. Withdrawals to new or unverified payment methods require additional KYC review. The minimum withdrawal amount is Rp 50.000 for Rupiah transactions.

Withdrawal Processing Times:

• Bank transfer (BCA, BRI, BNI, Mandiri): 15 minutes to 6 hours during WIB business hours (08:00–22:00 WIB);
• E-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja): 5 minutes to 2 hours;
• USDT / BTC / ETH: 30 minutes to 4 hours, subject to blockchain network conditions;
• Requests submitted outside WIB business hours may be processed on the following business day.

Withdrawal Fees: The Company charges zero platform withdrawal fees. Any fees charged by the receiving bank, e-wallet provider, or blockchain network are the sole responsibility of the Player.

Refused Transactions: The Company reserves the right to refuse or reverse any deposit or withdrawal that it reasonably suspects is linked to fraudulent activity, money laundering, bonus abuse, or any other prohibited conduct described in Clause 7 of these Terms.

The Company may from time to time offer bonuses, free spins, cashback credits, reload promotions, refer-a-friend rewards, and other promotional incentives to Players. All such promotions are subject to the following general terms, in addition to any promotion-specific terms published alongside the individual offer.

• Wagering Requirements: Bonus credits cannot be withdrawn directly. They must first be "turned over" (wagered) a specified number of times before any associated winnings become eligible for withdrawal. The applicable rollover multiplier is stated in each promotion's specific terms.
• Eligible Games: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while live casino table games, sportsbook wagers, and togel bets may contribute at a reduced rate or may be excluded entirely. Contribution rates are published in the promotion terms.
• Time Limits: All bonuses are subject to an expiry period. Bonus credits and associated winnings that have not met the wagering requirement within the stated period are forfeited automatically. The Company will not reinstate expired bonuses.
• One Bonus at a Time: Players may only hold one active bonus at a time unless the promotion explicitly states otherwise. Opting into a new promotion while a previous bonus remains active may result in forfeiture of the earlier bonus.
• Abuse Prevention: Bonuses are intended for recreational players. The Company reserves the right to withhold, cancel, or claw back any bonus and associated winnings if it determines, at its reasonable discretion, that the bonus has been used in an abusive manner — including, but not limited to, coordinated wagering across multiple accounts, use of automated betting systems, or arbitrage strategies designed to guarantee a risk-free return.
• No Bonus in Conjunction: Unless explicitly stated, promotions cannot be combined with each other or with any other offer.
• Seasonal Promotions: The Company may offer special promotions during Indonesian public holidays and cultural events including Idul Fitri, Idul Adha, Ramadhan, Christmas, and Indonesian Independence Day. These remain subject to all general bonus terms unless stated otherwise.

Sportsbook: All sports bets are subject to the specific event rules published on the Platform at the time the bet is placed. In cases of event postponement, abandonment, walkover, or void declaration by the governing sports body, bets will be settled in accordance with the Company's event settlement rules. For BRI Liga 1, EPL, La Liga, Bundesliga, Serie A, and Champions League markets, settlement is based on the official result at the end of regular time (90 minutes) unless otherwise specified. Mix parlay accumulators require all individual legs to win for the accumulator to pay; a single void leg reduces the accumulator to the remaining legs.

Asian Handicap (voor bola): Asian handicap markets, referred to locally as voor bola, are settled based on the final full-time score adjusted by the handicap line stated at the time of bet placement. Half-ball handicaps result in a win or loss only; quarter-ball handicaps may result in a half-win or half-loss.

Live / In-Play Betting: In-play markets are offered at the Company's discretion and may be suspended at any time without notice, particularly around goal events, card incidents, or VAR reviews. Bets accepted prior to a suspension are valid; bets placed during a technical disruption may be voided at the Company's discretion.

Slots and RNG Games: All slot and RNG-based games use certified random number generators audited by independent third parties. The theoretical return-to-player (RTP) for each game is published in the game information panel. The Company does not manipulate outcomes. Historical results have no bearing on future outcomes — each spin or hand is an independent event.

Live Casino: Live dealer games are streamed in real time from certified studios operated by Evolution Gaming and Pragmatic Play Live. In the event of a dealer error, technical fault, or stream disconnection during an active game round, the hand or round may be declared void and stakes returned. Settled rounds stand regardless of subsequent technical issues.

Togel: Togel (Indonesia's traditional numbers lottery) draw results are based on official draws from the respective pools (Singapore Pools for Togel Singapore). The Company does not control draw outcomes. Bets are settled strictly in accordance with the published togel rules and the official result as declared by the relevant pool authority.

Crash Games: In crash games such as Aviator and Spaceman, the multiplier is determined by a provably fair algorithm. Players must manually or automatically cash out before the crash event. Failure to cash out before the crash results in a loss of the entire stake. The Company does not accept liability for missed cash-outs due to user error, connectivity issues, or device malfunctions.

The following conduct is strictly prohibited on the Platform and may result in immediate Account suspension, permanent closure, and forfeiture of any balances held:

1. Fraud and Misrepresentation: Providing false identity information during registration or KYC, using stolen or fraudulently obtained payment credentials, or impersonating another person;
2. Multi-Accounting: Registering or operating more than one Account for the purpose of claiming multiple bonuses, circumventing restrictions, or any other reason;
3. Bonus Abuse: Exploiting promotional offers through coordinated play across multiple accounts, chip dumping, reverse engineering wagering requirements, or any other strategy designed to extract guaranteed profit from a promotion;
4. Match Fixing and Collusion: Placing bets on events whose outcome has been artificially determined or influenced, or colluding with other players or third parties to gain an unfair advantage;
5. Automated Wagering: Using bots, scripts, artificial intelligence tools, or any automated system to place bets, exploit game mechanics, or otherwise interact with the Platform in a non-human manner, without the express written consent of the Company;
6. Money Laundering: Using the Platform to conceal, transfer, or convert funds of illegal origin. The Company is obligated to report suspicious financial activity to the relevant international compliance authorities;
7. Chargebacks: Initiating fraudulent payment chargebacks or disputes with your bank or e-wallet provider in relation to funds deposited on the Platform. All chargeback costs and associated investigation fees will be charged to the Player;
8. Underage Gambling: Registering or playing if you are under 21 years of age, or facilitating access to the Platform for any person under 21;
9. Platform Interference: Attempting to hack, reverse-engineer, disrupt, or tamper with any part of the Platform, its servers, or its game systems;
10. Abusive Behavior: Using threatening, harassing, or abusive language toward Company staff, support agents, or other players in any communication channel.

qris77 applies Know Your Customer (KYC) procedures in accordance with internationally recognised anti-money-laundering (AML) standards. KYC verification is mandatory before a Player's first withdrawal is processed and may be requested again at any point during the Account lifetime.

Standard KYC Documents Required:

• Proof of Identity: A clear, unexpired government-issued photo ID — Indonesian National Identity Card (KTP), passport, or driving licence. The document must show your full name, date of birth, and photograph;
• Proof of Address: A utility bill, bank statement, or official government correspondence dated within the last three months, showing your name and residential address;
• Proof of Payment Method: For bank transfers, a screenshot or PDF of a bank statement showing your name and account number. For e-wallets, a screenshot of the registered e-wallet account showing your name and registered phone number.

Enhanced Due Diligence (EDD): For accounts with high transaction volumes, unusual deposit patterns, or where the Company has reasonable grounds for concern, enhanced verification — including proof of source of funds — may be required before withdrawals are approved.

Processing Time: Standard KYC submissions are reviewed within 24 to 48 hours of receipt. Incomplete submissions will be returned with a request for the missing documentation. Players are encouraged to submit all required documents together to avoid delays.

Data Handling: All KYC documents are processed and stored in accordance with the Company's Privacy Policy. Documents are used solely for identity verification and AML compliance purposes and are never shared with third parties except as required by law or regulatory obligation.

qris77 is committed to promoting a safe, responsible, and sustainable gambling environment. Gambling is intended to be an enjoyable form of entertainment. If it stops being fun — or if it begins to affect your finances, relationships, or mental health — that is a signal to stop and seek help.

The Platform provides the following responsible gaming tools, accessible via your Account dashboard:

• Deposit Limits: Set a daily, weekly, or monthly cap on the total amount you can deposit. Limit reductions take effect immediately; limit increases are subject to a 72-hour cooling-off period;
• Loss Limits: Cap the maximum net loss you can sustain over a defined period. As with deposit limits, reductions are instant and increases require a waiting period;
• Session Time Limits: Set a maximum session duration after which you will be automatically logged out;
• Reality Checks: Receive on-screen reminders at regular intervals showing how long you have been playing and your net balance movement;
• Self-Exclusion: Temporarily suspend your Account for periods of 30 days, 90 days, 180 days, or 12 months. During exclusion, you will not be able to log in or receive any marketing communications. Self-exclusion can also be applied permanently upon request — a permanent self-exclusion cannot be reversed;
• Account Closure: At any time, you may request permanent closure of your Account by contacting support. Any remaining real-money balance will be returned to your verified payment method.

For further information and guidance, visit our dedicated Responsible Gaming page. If you are concerned about your gambling behaviour, please contact our responsible gaming team immediately at [email protected]. We are available 24/7 and will respond without judgment.

All content on the Platform — including but not limited to the qris77 brand name and logo, website design, user interface elements, graphics, text, software, game content, promotional materials, and data compilations — is the exclusive property of the Company or its licensed content partners and is protected by applicable international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial recreational use in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, republish, upload, post, transmit, or distribute any part of the Platform's content for commercial purposes;
• Modify or create derivative works based on the Platform's content;
• Scrape, harvest, or extract data from the Platform using automated tools;
• Use the qris77 brand name, logo, or trademark in any manner that implies endorsement or affiliation without prior written consent from the Company.

Game content available on the Platform remains the intellectual property of the respective game studios (including Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, Habanero, Spribe, Play'n GO, Nolimit City, and others) and is licensed to the Company for distribution. Players have no rights over any game content beyond the right to play the games for real money or in demonstration mode where available.

To the fullest extent permitted under applicable law, the Company shall not be liable to you for any of the following:

• Loss of profits, revenue, data, goodwill, or anticipated savings arising from your use of the Platform;
• Any indirect, incidental, special, consequential, or punitive damages, regardless of whether the Company has been advised of the possibility of such damages;
• Service interruptions, system downtime, or errors caused by third-party payment providers, game studios, telecommunications networks, or internet service providers;
• Financial losses arising from wagering decisions made by you on the Platform — all bets are placed at your own risk and the outcome of all games and events is not guaranteed;
• Losses arising from delays in deposit crediting or withdrawal processing where such delays are caused by the banking system, e-wallet provider infrastructure, or blockchain network congestion beyond the Company's reasonable control;
• Any losses arising from unauthorised access to your Account where you have failed to take reasonable steps to protect your login credentials.

The Company's aggregate liability to you under these Terms — for any cause of action and regardless of the form of the action — shall not exceed the total amount deposited by you into your Account in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms limits the Company's liability for fraud, wilful misconduct, or any other liability that cannot be limited or excluded as a matter of applicable law.

By the Company: The Company reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms & Conditions;
• Suspected fraudulent, abusive, or criminal activity associated with the Account;
• Failure to complete KYC verification within a reasonable period following request;
• Receipt of a chargeback from a payment provider relating to the Account;
• Regulatory or compliance obligations requiring the Company to cease providing services to the Player;
• Determination that the Player is a resident of or accessing from a Prohibited Jurisdiction.

Upon suspension for investigation purposes, the Account balance will be held pending the outcome of the investigation. If the investigation concludes that no Terms breach has occurred, the full balance will be reinstated. If a breach is confirmed, the Company reserves the right to forfeit all or part of the balance in proportion to the assessed harm caused.

By the Player: You may close your Account at any time by contacting the support team. Upon receipt of a closure request, any real-money balance remaining in the Account (net of any bonus credits subject to active wagering requirements) will be returned to your verified payment method within 5 to 10 business days, subject to completion of any outstanding KYC requirements.

These Terms & Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with international online gaming regulations and the laws of the jurisdiction in which the Company is registered.

The Company operates qris77 as an internationally accessible platform. While the primary user base is located in Indonesia, the Platform does not make any representation that its services are legal, appropriate, or available in any specific jurisdiction. Players are solely responsible for ascertaining and complying with the laws and regulations applicable to their own location before using the Platform.

Any disputes between a Player and the Company that cannot be resolved through direct negotiation and the Company's internal complaints process shall be referred to binding arbitration under the rules of an internationally recognised arbitration body designated by the Company at the time of the dispute. The language of arbitration shall be English. Each party shall bear its own legal costs unless the arbitration award specifies otherwise.

Nothing in this clause prevents either party from seeking emergency or interim relief from a court of competent jurisdiction where necessary to prevent imminent harm or preserve the status quo pending arbitration.

The Company reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a change is material — meaning it significantly affects your rights or obligations as a Player — the Company will provide notice by one or more of the following methods:

• A prominent notice displayed on the Platform homepage or login screen for a minimum of 7 days prior to the change taking effect;
• An email notification sent to the registered email address on your Account;
• An in-platform notification delivered to your Account dashboard upon next login.

Minor amendments — such as corrections of typographical errors, clarifications that do not alter the substance of any clause, or updates required urgently for legal or regulatory compliance — may take effect immediately without advance notice.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the amended Terms, you must cease using the Platform immediately and may request Account closure in accordance with Clause 12. The version of the Terms & Conditions in effect at the time a dispute arises shall govern that dispute, unless otherwise required by applicable law.

The date of the most recent revision is displayed at the top of this page. We recommend that you review these Terms periodically to stay informed of any changes.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of the qris77 Platform, please reach out to our support team. We are available 24 hours a day, 7 days a week, including Indonesian public holidays.

For formal legal correspondence or complaints that have not been resolved through standard support channels, please submit a written complaint via email with the subject line "Formal Complaint — [Your Account Username]". The Company operates a two-stage internal complaints process and will acknowledge receipt of your complaint within 48 hours and provide a substantive response within 14 calendar days.